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Timely, authoritative, and practical--an incomparable guide to the crucial "difference makers" that keep patrons coming back. When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features:
* Step-by-step guidance on extraordinary table and guest service--from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
* A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
* Detailed procedures for service setup and administration
* How to feature and serve luxuries and regional specialties that add sizzle to your menu
* ADA requirements and how to comply with them
* And more
Customer satisfaction relies as much on your establishment's courtesy skills as on the quality of the food and the elegance of the surroundings. Timely, authoritative, and extremely practical, Restaurant Service is an incomparable guide to all the important "difference makers" that keep patrons coming back.
A Year Of Doing Good
'I would do one good deed a day for a year. It couldn't be that hard - could it?'
Judith O'Reilly moved to Northumberland to please her husband, believing this huge act of charity would be her greatest - and last.
. . . swept out mouse traps for neighbours
But, after worrying that she could, if she tried harder, be a better person, the urge to help others returns, and she decides to spend a year being good.
. . . found a lost child - my second of the year. I am keeping the third.
However, Judith's first problem, in a land of mainly sheep and sky, is finding people in need of good deeds. But nothing is too big (well, the lifeboat crew won't have her) or too small (holding doors for ungrateful shoppers) and soon she has launched on the unsuspecting north the Jam Jar Army - its motto 'Eat the jam - Fill a jar with change.'
. . . helped a friend rest in peace.
From buying Steradent for a sick stranger to working in charity shops, from the science of good deeds to Catholic obligations, from the small acts of everyday charity we owe each other to a millionaire's philanthropy, Judith not only tries to be good but also explores why she and everybody else wants to do good.
About the Author
Judith O'Reilly is a writer and journalist. Her first book Wife in the North was based on her blog of the same name and was a bestseller. Her second book, a novel, is living in a drawer. Her third book is this one. She is married with three children, and for one year she tried to be good.
Restaurant Cook Career (special Edition)
In clear, easy-to-grasp language, the author covers many of the topics that you will need to know in order to win your dream job and be the first in line for a promotion.